Schooling: the new frontier in customer experience

It’s difficult to escape ‘customer experience’ in today’s world. At a conference I attended earlier this year, one of the presenters spoke about the ‘Uber experience’ and how it had become the gold standard in terms of how they rated all interactions with other businesses/organisations. Most businesses today invest significant time and money understanding their … More Schooling: the new frontier in customer experience

Curriculum unlimited

The whole notion of the school curriculum has, in recent times, been subjected to insistent pressures and numerous reviews. In fact, we are awaiting the recommendations of a review into the NSW curriculum to ensure it is ‘preparing students to meet the challenges and opportunities of the 21st century.’ The realisation that the Industrial Age … More Curriculum unlimited

Bluyonder voices podcast #14 – Championing learning

When schools get it right they don’t just have a positive impact on students but the entire community. Recently, I learned that two of my colleagues decided to embark on a career working in and for schools because of the opportunity to see great teachers in action. One of those is Cheryl Brown, principal Bethany … More Bluyonder voices podcast #14 – Championing learning

Are schools aiming for a win-win?

The most effective relationships are built on mutual respect and trust. According to John Hattie in Visible Learning, when respect, trust, care and cooperation are present, it creates an environment where errors are ‘not only tolerated, but also welcomed.’ It’s a theme that runs through Stephen Covey’s best-seller, Seven Habits of Highly Effective People, in particular … More Are schools aiming for a win-win?