Schooling: the new frontier in customer experience

It’s difficult to escape ‘customer experience’ in today’s world. At a conference I attended earlier this year, one of the presenters spoke about the ‘Uber experience’ and how it had become the gold standard in terms of how they rated all interactions with other businesses/organisations. Most businesses today invest significant time and money understanding their … More Schooling: the new frontier in customer experience

A new lens

According to a recent Victorian study, many assistant principals aren’t prepared to take on the role of principal because of the associated work stress. Responding to the survey, Dennis Yarrington, president of the Australian Primary Principals Association (APPA) was quoted saying that many states and territories were already looking at “innovative practices around principal development” to provide the skills and knowledge … More A new lens