It’s difficult to escape ‘customer experience’ in today’s world. At a conference I attended earlier this year, one of the presenters spoke about the ‘Uber experience’ and how it had become the gold standard in terms of how they rated all interactions with other businesses/organisations. Most businesses today invest significant time and money understanding their … More Schooling: the new frontier in customer experience
Koroboro International School recently hosted its inaugural Festival of Learning. I was fortunate enough to have been a part of the celebration alongside 350+ local educators and leaders. While there are obvious differences between our schools and systems, what is evident in PNG and here is the equity gap. The rich are getting richer, the … More Equality and quality are linked
The whole notion of the school curriculum has, in recent times, been subjected to insistent pressures and numerous reviews. In fact, we are awaiting the recommendations of a review into the NSW curriculum to ensure it is ‘preparing students to meet the challenges and opportunities of the 21st century.’ The realisation that the Industrial Age … More Curriculum unlimited
When schools get it right they don’t just have a positive impact on students but the entire community. Recently, I learned that two of my colleagues decided to embark on a career working in and for schools because of the opportunity to see great teachers in action. One of those is Cheryl Brown, principal Bethany … More Bluyonder voices podcast #14 – Championing learning
The most effective relationships are built on mutual respect and trust. According to John Hattie in Visible Learning, when respect, trust, care and cooperation are present, it creates an environment where errors are ‘not only tolerated, but also welcomed.’ It’s a theme that runs through Stephen Covey’s best-seller, Seven Habits of Highly Effective People, in particular … More Are schools aiming for a win-win?
My position on technology, especially mobile phones in schools has not changed in a decade. In fact, as technologies become increasingly sophisticated, the worst school systems can do is flee from the overwhelming impact of the digital/knowledge age. I firmly believe that technology isn’t the biggest challenge in schools today. We operate in an environment … More Powering education through AI
A colleague of mine spent a week at Harvard Business School earlier this year learning how to apply scientific methodologies to strategic decision-making. The course drew participants from all sectors and all parts of the world. Yet very few in education. Telling perhaps? The premise is that if you are going to roll out a … More Can we apply scientific rigour to teaching?
Last week, the Sydney Morning Herald (SMH) reported on the NSW Government’s decision to open a new selective school in South West Sydney is what is known in politics as a ‘Captain’s Call’. Unfortunately, Premier Berejiklian has made the wrong call on this one. More selective schools makes for a good sound bite, but it’s … More Oh captain, my captain!
I attended a summit in Sydney last week where representatives of some of the biggest companies and brands spoke: Disney, Atlassian, Uber and Qualtrics. What unites each of these organisations is an unrelenting focus on the ‘people experience’. Customer and employee satisfaction drives everything and it is what propels them to reach new heights. The … More Speak less, listen more